General guidance for inquiries Submit inquiries during onboarding Response timelines shown below

Reach Frugacelle

Frugacelle delivers a single, seamless support channel through the Sign Up onboarding flow, keeping conversations tied to your onboarding context and routing requests precisely.

How to contact us through the Sign Up flow

Frugacelle routes inquiries via the same onboarding path used to create an account. If you need guidance on access, features, or site usage, start the Sign Up process and submit your inquiry within that flow.

Launch Sign Up

Open the Sign Up page and begin the registration journey.

Draft your inquiry

Enter your question within the onboarding steps' message area.

Submit

Complete the flow and send it. Your inquiry will enter the review queue.

Estimated response times and availability

Messages submitted via the Sign Up onboarding are handled in arrival order. Turnaround times can vary with demand and regional holidays.

Typical response window

Expect an initial reply within 1–2 business days in most cases.

Operational hours

Reviews run Monday through Friday during standard business hours, excluding holidays.

Priority processing

Clear context (page, device, and concise description) may accelerate handling.